AlienAutopsy: Automated Technical Support Request System
In addition to the most advanced and Personalised technical support structure available, Alienware® has gone even one step further with AlienAutopsy. A very unique and hassle-free tool, AlienAutopsy can provide the Alienware® technical support staff with a detailed incident report including over 30,000 fields of system-specific data. Alienware® technical support can diagnose with a quick and precise assessment of all critical system issues and respond with a resolution even faster than you may think!
- AlienAutopsy will instantly report over 30,000 fields of system-specific data that is accessible through a secure, centralised web-based portal.
- Captures event logs, device information, and application process information.
- Supplies technical support representatives with a detailed incident data sheet used to assist in resolving the reported critical issue.
- All reports are non-intrusive and completely confidential. No personal information about the user, serialization information, or software-specific data is sent to us. Any information gathered will be used only for diagnostic purposes and will never be sent to a third party.
- Requires no additional hardware to install.
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AlienAutopsy Service Plan AlienAutopsy can be purchased for a one time fee and remains active for the length of the warranty you select. For example, if you select AlienAutopsy and a 3 year warranty, your AlienAutopsy service will remain active for 3 years. |