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Open your mind to the infinite possibilities and become a part of the constantly evolving and challenging Alienware® team.
We are dedicated to the recruitment, development and retention of a highly qualified and diverse workforce and offer excellent opportunities for career growth and development.
We offer a comprehensive employee benefits package including:
- Private Health Insurance
- Personal Retirement Savings Account Scheme
- Permanent Health Insurance
- Life Assurance
- Employee Purchase Programme
Equal Opportunities
Alienware is an Equal Opportunities Employer and welcomes applications from suitably qualified candidates regardless of gender, marital status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveller community.
Available Positions
Current openings are listed below. To apply for a position, send a Curriculum Vitae and cover letter or completed Alienware Employment Application Form, quoting the appropriate reference number, to: recruit@alienware.co.uk or
HR Department, Alienware Ltd., Unit 1 Blyry Court, Blyry Industrial Estate, Athlone, Co. Westmeath, Ireland.
AVAILABLE POSITIONS:
Ref: VAC 80047
Job Type: Permanent Full-time
The Company
Alienware ranks among the leading providers of high-performance desktops, notebooks and workstations for private and business customers. Alienware distinguishes itself with its outstanding customer service and focus on high performance and appealing design
Job Description:
- Responsible for providing telephone support for customers on operation or maintenance of Alienware products.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Responsible for customer satisfaction through effective handling of customer problems.
- Perform work in accordance to standardized policies and procedures.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective telephone, interpersonal and communication skills.
Person specification:
Essential Criteria
- Fluent English and German
- Knowledge of PC hardware and software/PC maintenance/ PC troubleshooting.
- Good telephone etiquette skills and able to communicate effectively over the phone.
- Strong verbal and written communication skills.
- Good organization and problem solving skills.
- Ability to deal professionally with irate customers.
- Ability to analyze, research, and solve highly technical, unique problems.
- Ability to multi-task and Work effectively and efficiently under time constraints
- Attention to detail.
Desirable Criteria
- 1-2 years experience in a customer service or related fields.
- Degree in Computing or relevant field or equivalent experience/knowledge preferred.
- Knowledge of Gaming
- Third European language
Sound good? Send your CV and cover letter quoting ref VAC80047 to recruit@alienware.co.uk now to be considered for this exciting opportunity.
Alienware is an Equal Opportunities Employer and offers excellent opportunities for career growth.
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