Good
help is hard to find…unless
you own an Alienware high-performance
system.
Get help on your toughest technical
issues quickly and easily. All Alienware
systems come backed by our award-winning
AlienCare customer service program.
One of the most flexible programs
in the industry, AlienCare offers
customers 1-3 year warranty plans
including 24/7 tech support and competitive
discounts on system upgrades.
With AlienCare, you’ll
receive:
- Unlimited lifetime access to
driver downloads, training videos,
FAQs, and the AlienCare knowledge
base
- Access to Alienware’s personalized
online support portal including
email, chat, and forums features
- Toll-free 24/7 phone support
by Alienware-trained technicians
available through 1-800-ALIENWARE
(254-3692)
- Onsite hardware replacements
by a qualified technician for the
duration of your warranty
- Low prices on component upgrades
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With
AlienRespawn, you are empowered to
completely restore your system to
its original factory settings without
having to send it back to the factory.
Alienware is the only PC manufacturer
to offer this option to its customers.
AlienRespawn is based upon the custom
image of each PC taken by Alienware
during your system’s integration
process. This information is recorded
onto two discs, a Boot CD and an
Image DVD. Detailed, automated instructions
on these disks will guide you through
an easy step-by-step procedure should
system recovery ever become necessary.
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